Seems as though AT&T management has blocked me as I complained - AT&T censorship
I have had only bad experiences w AT*T reps. including the "high-level" escalation reps who answer high level complaints.
The front line reps all have the same bad idiosyncracies. They don't answer questions, the ignore questions. You ask them a question and they start talking about something else. So I go - Hey wait a minute - you ignored my question - will you PLEASE answer my question at which point they once again IGNORE my question. If they answer at all it is only after repeating this process numberous times like literally 5-6 times and begging them. That is bizarre, weird and pathetic that they do that. Then they will sit in silence for long periods of time when it's their turn to speak. This just goes on and on and is aggravating to the extreme.
So I decided to complain to top managment/escalation department and found a link and submitted a written complaint to the escalation team. I detailed all the issues one by one and a person in the escalation department emailed me back, "you didn't describe what your complaint was" even though I had clearly listed out all of the complaints. Duh???? What is up w that? So I responded to him that yes - I had listed my complaints in the email I sent and then re-iterated the complaints all over again (I don't mind doing things over and over w AT&T - not much!) and then called this reps telephone number. I got vmail and left voicemail messages. I have now left several voice mail messages and its been over one week and I have not heard from him. I tried calling other numbers in the escalation department and nobody EVER answers so I lvmssgs for several people. They NEVER called me back! In addition - I just attempted to contact them via their chat feature but they appear to have me blocked. I also tried to submit another online complaint through a link they had previously and I appear to be blocked from using that link to as I can't access it.
Wow - so apparently corp. escalations does not want to serve me. Wow. I guess I will have to switch. The funn thing about it is that I run a company and we have over 2,000 cell phones for our reps. I was going to switch them to At&T but I guess I won't know. I guess they don't care about me as a single user but they should have as you never really know who someone is that you might be dealing with.
Has anyone else been blocked?