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Tutor
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1 Message
Scam? Call "from AT&T" asking for SS#
I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded very suspicious to me, so I hung up. It's not legit, is it?
Responses
DanVic
Tutor
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2 Messages
3 years ago
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KTCC72
Contributor
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1 Message
3 years ago
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Quiltmimi55
Contributor
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1 Message
3 years ago
Both my and my husband's phones rang showing our own numbers were calling. When I answered my husband's, the caller identified themselves as calling from AT&T, requesting main person's last 4 of SSN, for security purposes, as the account had been scammed. Could you please provide info about this?
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spoom2
ACE - Master
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9.6K Messages
3 years ago
Never give any information on an incoming call. The fact they spoofed your number proves this is a scam. The last 4 of your social are the hardest to figure out that's why they wanted the last 4.
This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Angelas
Contributor
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1 Message
3 years ago
Im in the process of switching to At&t so I fell for it! What do I do now?!
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Constructive
Employee
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17.8K Messages
3 years ago
sign up for one of the credit sites, credit karma credit sesame they are free and have free credit monitoring. equifax is offering free credit monitoring for a year after their debacle keeping an eye out for any changes is one thing you can do and you can also lock down youe social security number (put a freeze on your credit) so nothing can be done, only downfall to that is you yourself have to jump through many annoying but protective hoops to get a credit card, bur a car etc
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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ptworker
Contributor
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1 Message
3 years ago
just happened to us last night at 11:30. very scary when you have a child that lives out of town and your phone rings at night. But I guess that is what they want - for you to be confused and just give them what they want. Not today...
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Yukivg
Contributor
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1 Message
3 years ago
Hundreds of AT&T wireless customers received calls from themselves today.
AT&T should notify us if there has been a breach in security.
Customers have the right to know any and all issues with the Company, as they have our important information in their hands!
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sandblaster
ACE - Expert
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45.9K Messages
3 years ago
@Yukivg Getting a call does not indicate any breach at ATT. The scammers have many ways to determine they are calling an ATT wireless number. It is a scam. The only security breach is if you give them the information they ask for. Up until then, all they have is a phone number.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cromwell99
Contributor
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3 Messages
3 years ago
Well, I am normally the most careful person in the world with this stuff. But for some reason, I was flustered at this call and blurted out my SSN didgits. I didn't enter them on the keypad. Will I be OK since I didn't enter them, or do the robocall sites respond to voice too? Ugh, I will never do this again. But I hope I don't regret this.
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Cromwell99
Contributor
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3 Messages
3 years ago
Well, I am normally the most careful person in the world with this stuff. But for some reason, I was flustered at this call and blurted out my SSN digits. I didn't enter them on the keypad. Will I be OK since I didn't enter them, or do the robocall sites respond to voice too? Ugh, I will never do this again. But I hope I don't regret this.
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JHF4646
Contributor
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1 Message
3 years ago
My wife, son, daughter and I (all on the same account) all got the same call on our phones from ourselves last night. Thankfully none of us entered the last four digits.
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OpenPhilosopher
Contributor
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2 Messages
3 years ago
Especially considering the time of night in which I received the call- led me to believe that my phone had been hacked.
Anyways, since we're near Christmas- these type of things will happen- so just stay on the lookout, use the right apps and websites and stay safe. Don't give your last-digits of your SSN to anybody (or any digits for that matter), especially since those are the most important digits of your SSN and provide easy access to your information.
But yeah, thank you for your posts-they helped me subside this fear and made me become aware of such things. Stay safe !
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tjwhite
Contributor
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1 Message
3 years ago
What I want to know is, if someone did provide their social and passcode, what do they do now? Especially since “it isn’t AT&Ts problem”. What could they do with that information and what would one need to do to prevent any bogus charges or hacks into their accounts? I would like some real answers.
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sandblaster
ACE - Expert
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45.9K Messages
3 years ago
@tjwhite What you should do is change your passcode. What the scammers normally do with that information is buy phones.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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