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Tutor

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1 Message

Tue, Aug 19, 2014 3:03 AM

Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded very suspicious to me, so I hung up. It's not legit, is it?

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Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

3 years ago

Hello @Luluna and Community,

 

There has been a lot of great discussions around this topic, and we wanted to take a few moments to share some information that will help you determine what is and is not a scam. As a note, we recommend not sharing your Social Security # with anyone that calls you. 

 

For the most up to date information, we always recommend visiting our "Recognize and prevent phone scams" article.

 

Specifically of note:

 

Phone scam tactics
Phone scams can be difficult to detect, so pay special attention to calls that:

  • Request that you verify personal data (such as your Social Security number).

 

For our Wireless customers, you can get more information on how to help block these types of calls.

 

Wireless customers
Wireless customers can take more control over unwanted calls on HD voice-enabled iOS and Android smartphones with AT&T Call Protect.

 

Thank you so much for the great conversation, and if you have specific issues you need addressed, you can always contact us.

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
MicCheck

ACE - Expert

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9K Messages

6 years ago


@Luluna wrote:

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded very suspicious to me, so I hung up. It's not legit, is it?


No. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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47 Messages

6 years ago

I got messages from att to discuss my account they contacted me 3 ways,

1. Phone recorded message saying please call them which u can do by failing 611 from your handset.
2 . Letter in the mail which ask you to call them.
3. Text message asking you to call.

The did all 3 of those to me they never asked my to punch in numbers especially ssn that they already have.

Tutor

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2 Messages

6 years ago

Did you investigate further on this? 

Today I got the same call, but the starnge thing was that the calling number was mine.

 

Contributor

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1 Message

6 years ago

I got this same call, but I wasn't thinking and typed in my last 4 digits.  Now what?!  Help!

Teacher

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14 Messages

6 years ago

Thanks for the heads up! This post serves as a warning to everyone that that particular scam is prevalent these days so let us remain vigilant.

Teacher

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14 Messages

6 years ago

I found several phone numbers listed at Callercenter.com, too. The authorities might like to investigate on the complaints and get the scammers behind bars!

Tutor

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5 Messages

6 years ago

I just called by my own number claiming to be att asking for last 4 digital of social security number

Contributor

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1 Message

4 years ago

I got a call today a voice. The number was private. They said a satalite problem billed me over $100 for a international call and it sent up a red flag so they needed to know if I made one. They used the word "sir" before and after every sentence. I told them I don't make international calls. They called my cell which was highly unusual. I asked for I.D. They sent me a text with 6 digits that looks exactly like an AT&T text. It's just a online snapshot to get your confidence in them. Bottom line is they had my name and address and wife's name. Just needed my SS# last 4 digits. I was stupid and gave it to them. They said they were in Boise, Idaho but stammered. They were latino and chewing gum. I say "they" because when I asked to talk to the manager/supervisor it was the same voice not even altered. I asked for names of both and they gave me two non-latino names. I was having my wife lookup this scam on Google at the same time. They stalled me, went to a store within 30 minutes after adding a name to my AT&T account online and changing the address to NY, NY and bought 2 iphones. They also had my SIM cards remotely removed so my cell phone stopped working within 20 minutes. I called the real AT&T and had this purchase removed. I also had my password changed, etc. Then I contacted the credit agency to red flag them from using my SS#. My bank as well.

 

 

David606

Employee

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3.5K Messages

4 years ago

This is why we have added the account passcode security and stopped using last 4 of SSN to accounts.

 

The scam is intended to get someone else added to your account as a retail authorized user and have the last 4 of the SSN. Then they go to an APPLE Store (usually always in NYC) and add lines. AT&T will never, ever call and tell you unsolicited and ask for information or request to add users or anything like that.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

My mom just got a call from "an AT&T rep" (?) asking her for her social security number and other stuff to 'run a credit check' to access 'greater benefits on her account and to lock in a low 2 year price'. I told her to hang up, because even on the off chance that it was legit, what a shady way to do business. My scam sense was off the charts, not thinking AT&T would do that.

sandblaster

ACE - Expert

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40.2K Messages

4 years ago


@theclaw wrote:

My mom just got a call from "an AT&T rep" (?) asking her for her social security number and other stuff to 'run a credit check' to access 'greater benefits on her account and to lock in a low 2 year price'. I told her to hang up, because even on the off chance that it was legit, what a shady way to do business. My scam sense was off the charts, not thinking AT&T would do that.


Most definitely a scam. ATT does not make such calls.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

I just got a call from a legit ATT number asking if I was experiencing technical difficulties in my area. I thought strange call. Then he asked for me to verify my information and said I would be getting a temporary pin texted to me. I got the text but hung up. Then another person on my family plan got the same exact call. I logged in and changed my password immediately. Hope nothing happens...

Contributor

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1 Message

3 years ago

I got the same phone call, the caller ID showed my own number calling me, and the recording said they were ATT and that I was flagged with fraud and to enter the last four of my social and actually did and then they hung up, I am FREAKING out now!  ADVICE?

Contributor

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1 Message

3 years ago

I had this same issue today on 5/17/17 a call from my own number, asking for my last 4 digits of my ss# then my pass code for my voicemail, I called my mother who is a straight talk cell user and within 5 minutes of me calling her to inform her of it she received the same automated call even though she is a non at&t customer.

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