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New Member

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3 Messages

Monday, October 19th, 2020 2:02 AM

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Says The SSN that you provided doesn’t match when trying to buy the iphone

I'm trying to purchase the iphone 12 from the apple website but when I select Att and provide my phone number and the last 4 digits of the account holders ssn it says The SSN that you provided doesn’t match I just want to buy an unlocked and fully paid phone from apple.

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Official Solution

ACE - Expert

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24.9K Messages

4 years ago

Something sounds fishy. Do you have a cellular account with AT&T? If you do, then they already have your ssn info and purchasing an iPhone from Apple should be very easy. We've always had AT&T as our cellular carrier and always purchased our iPhones directly from Apple. No problems at all.

ACE - Expert

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24.9K Messages

4 years ago

Sounds like your phone number is not the same phone number that is associated with whomever's ssn you are using.

New Member

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3 Messages

4 years ago

Thanks for the quick reply. I've tried all the combinations, my phone number + my ssn, my phone number + account holders ssn, account holders phone number + account holders ssn but seem to get the same response for all of them

New Member

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3 Messages

4 years ago

Turns out the account owner had somehow bought the plan without giving their ssn. Got that resolved. Thanks! 

P.S it shows that I'll be charged the 30$ discount for selecting at&t in my at&t bill anyways so this was kind of a waste. I'll probably just pay the extra 30$ to apple and select unlocked

(edited)

4 Messages

9 months ago

@archit017 What do you enter in the SSN field if the Account Owner bought the plan without their SSN?

ACE - Master

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11K Messages

9 months ago

@ShawnKat  The poster you are trying to ask last posted here 3 years ago.  I very much doubt they are going to answer.  If you still have a question, please start a new post.

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