San Antonio Area Manager
How might I get in contact with Gabe (last name unknown), the San Antonio area manager concerning an issue of misrepresentation within one of his stores?
In March, I was trying to get a matter resolved concerning a new account and a required deposit. I was told by the store manager that he would have to follow up with the area manager and would then reach out to me for resolution. He informed me that the store would be closing due to the COVID19 issue and the state's shelter-in-place order. I never heard back from him. I reached out to the representative who helped set up my new account, also without response.
Today, I returned to the store now that the shelter-in-place order is largely lifted. I was informed that the issue was too far in the past to be resolved and that the store had never closed for the shelter-in-place order. The manager refused to honor the original agreement. When we reached out to AT&T customer relations, they agreed to honor the commitment, then claimed they had no record of the promotion that prompted us to switch in the first place, which makes me wonder if the original "promotion" was in fact fraudulent.