Samsung BOGO not being honored!
August 2016 Samsung BOGO not being honored!!
I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 months later over due, my bill is over $210, I have a ticket # for resolution no 1 got back and its past quoted wrap up 4/26/17 date. I did exchange the Note 7s for S7s after the recall another nightmare I had to deal with. At this point I had 10+ conversations with ATT trying to resolve this and keep getting no where. Reps hang up or just bounce you to another rep. Never seen a more useless customer service.