Sales team scammed and lied to me
I am utterly disappointed with my recent transfer to ATt Wireless. I went to the store to inquire about switching to ATT. I had three lines to switch and the lady I sat down with went through the breakdown. I was told I would get a 1000 credit for one trade in and 800 for the other two. I said great and she showed what my bill would look like. I said I wanted to think about it and would be back in the morning. Next morning I went in and talked to a separate person (who was there the night before and knew I was coming back). I went in and we sat down and went through the process again. He corrected what the lady said about the 1000 trade in and said it would 800 instead. I did great let’s order the phones. Throughout the entire time we talked about bill structure I was told I would get 800 trade in for each phone. NEVER WAS I TOLD IT WOULD BE UP TO 800. I even said I wanted to make a down payment when I order the phones to further lessen the phone balance. I asked what the balances would be on two of the phones and was told 300 with the 800 credit. I made a 200 down payment on two lines and he said your balance would be 100 (to be financed as part of the agreement). I decided to go with the switch based upon the information I was given. Two trade ins with 800 credit. The third line was with FirstNet since I am a first responder. Again, I was told I would get 800 credit with trade in. He even showed me what my bill would be without taxes and local fees. It was very comperable to my existing carrier. Everything seemed great. Got the phones, transferred info, and activated. Today I went to turn in my trade ins and was given a 330 credit and two 190 credits, not even close to the 800 credits I was told I would get atleast four times throughout the initial meeting. I was so furious I just left the store because I knew I was going to lose my cool. So I made a decision to switch to take advantage of trade in credits I was told I was getting. Now I have no idea how I am going to afford the monthly bill. I feel this is totally (Edited per community guidelines)!! Total misrepresentation by the sales team and I feel I was lied to my face. I don’t care what the fine print says, the way they sold me the plans was totally unethical and unprofessional especially after I asked several times about the trade in credits. I want answers and want to know who I can contact because I was duped and scammed. Totally disgusted with this carrier switch.