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Massbro's profile

Contributor

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1 Message

Mon, Jun 30, 2014 11:05 PM

Sales Nightmare - Can AT&T understand that I am trying to give them my business?

How horrible is AT&T Wireless?

 

I've placed an order twice and both times it was cancelled because they couldn't verify information. No phone call, no explanation, no real desire to take my business...buying a phone and signing a 2 year contract. they just cancelled and left it at that.

 

Then I call back for a 3rd attempt and the best the unsympathetic customer service rep can do is tell me I have to go to an office with 2 forms of ID and then call back and try it a 3rd time. Asked for a Supervisor and they played the game of keeping me on hold so long, I finally gave up. Yeah, that works...if your intention is to send business to Verizon, which the have effectivley done.

 

Couldn't imagine being so inconsiderate and careless with one of my clients. How does AT&T Wireless stay in business?

 

Will be spending the rest of the day posting hateful comments on social media and other product review forums. "Don't use AT&T Wireless." Maybe I'll start a blog....

 

 

21stNow

Professor

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2.7K Messages

8 y ago

You could start a blog, but you would sound like one cricket on an August night in Georgia.  Your voice would drown in a chorus of others that sound just like you.  There are many rants from people stating that they hate AT&T Mobility (AT&T Wireless went away in 2004-2005).  There are also many rants from people stating that they hate Verizon Wireless, Sprint, T-Mobile, Boost Mobile, Virgin Mobile, Straight Talk, Net 10, etc.

 

It sounds like something triggered a fraud alert on your account.  It may be inconvenient, but the identity verification is done to help you.

 

Any business that has more than two customers that are not relatives of the owners has unhappy customers.  AT&T Mobility has around 100 million customers.  It would be impossible to please them all.

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