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Sales agent at ATT Edgewater, NJ store or warehouse employ stole my Excellent condition phone and sent a broken one to the trade in program
I started losing faith in ATT. I have been a customer for ATT for over 12 years. On December 17th, I took my wide to ATT Edgewater store to get her a new phone and add her line to my account. She had a Verizon phone number. The Sales agent told us there is a trade-in program that will give us $700 of credit towards any iPhone 11 pro if we can return an iPhone that's worth more than $60. We got the phone and the line a
The next day we returned an iPhone 7 plus in excellent condition to another sales agent. The sales agent confirmed to my wife that the phone is in excellent condition, and over $140.