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Sat, Dec 5, 2020 6:38 PM

Run Around regarding Trade In Credit

I traded in my iPhone 8 Plus in August 2020. I have made several calls to AT&T. I have been on the phone no less that 6 hours in total trying to resolve this issue. It is still unresolved several calls to customer service as I have not received any credit as promised. I asked for my phone back and they said it could not be shipped back. Has anyone else had this issue?Att’s customer service is horrible!!!!!! I am truly regretting moving my service here!


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Community Support


144.6K Messages

a month ago

Hello, @Jntlacey,


Thank you for reaching out. For assistance on your trade-in, please contact the AT&T trade-in department.


Have a great week.


James, AT&T Community Specialist

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