Contributor
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3 Messages
Rollover
I recieved a new phone 7-22-16. We lowered out usage from 25 to 15 mb. We are already getting noticed that we have used 90% of our alotted time, but in fact should have 20.80 mb left over from last month. Can you please correct?
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formerlyknownas
ACE - Sage
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105.4K Messages
7 years ago
Don't know what you were "promised". But if you use more than 15 gigs a month you should have kept the 25 gig plan. If you change your data plan, up or down, you lose any rollover.
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Rglide42
Contributor
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3 Messages
7 years ago
You get that?
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sandblaster
ACE - Expert
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62.9K Messages
7 years ago
First off, this forum is not customer support. There are only other customers here. Second, if you changed your plan to a lower data level, you lost your rollover.
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kdfederer
ACE - Expert
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12.8K Messages
7 years ago
When ever you lower your data plan, you lose any accumulated rollover.
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Rglide42
Contributor
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3 Messages
7 years ago
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