Roaming Charges and suspended service on my Unlimited Premium Contract?
AT&T. I have been traveling back and forth to Mexico on a regular basis for 8 months now with the proper contract/package to be able to do this seamlessly with my phone, number, data etc. Yesterday and Today I have received charges of hundreds of dollars for roaming which is included in my contract and then AT&T suspended my service due to the rising roaming charges which should not be there in the first place. I spend an hour on the phone today with customer service, they located the problem seemingly and then a few hours later I got another message of more charges and notice of my suspended roaming service. First of all, I am traveling and pay for this service to be able to travel and connect accordingly. Secondly, I have to spend hours trying to resolve a problem which is not mine, but AT&T's. You easily take our money, and in this case, my money and my service. Who will reimburse me for the time I have to spend trying to get you to fix your technical problem?