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Trevorthomasbye's profile

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Friday, September 9th, 2022 1:55 PM

Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

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Official Solution

Community Support


231.3K Messages

2 years ago

Hello @Trevorthomasbye, we are here to help answer any questions on your order.


Thank you for reaching out. At the moment, there is no way of changing your email address in the order. If the order is canceled because you included the wrong email, you should be able to make the order fresh after. It might take several days for the charges to be returned to your bank account, and it can take up to five business days to be reset on your account if this is connected to an upgrade.


You can track your order status here.


If you want to cancel an order, you can review this article for more information.


Let me know if you any further questions.


Mellira, AT&T Community Specialist


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