Rewards card rebate... scam?
We were promised hundreds of dollars in credits in rebates for trading in our old phones and signing up for a wireless and DirecTV bundle.
Months later less than half of what was promised has come and the customer service reps know nothing about these deals. We've ha be spent several hours on the phone and nothing, they just tell us to wait but that we need to pay our bill despite not getting what we were promised.
What's going on? Can you just cancel our services take your phones back and let's call it even. We're so done with the false promises, stall tactics and run around.