Reward Center Scam
My husband and i started service with ATT on 01/07/2020. We were promised two $250 rewards cards after 30 days on service if we traded in our phones. We did receive one of the reward cards but when it came time for the other one, the website said "account not found" . Today 02,11,2020 i called the customer service department at the rewards center, and they told me they had no records of my husbands phone being traded in. So i had to speak with customer care and have them update the system. then call the rewards center back. i did that and they told me they processed the reward manually and i would just have to wait for it. I asked if they could expedite it, since the error was on their end. the supervisor told me no that i again would have to wait. i spent 4 hours on the phone trying to get this issue resolved. and they have nothing to offer but sit back and wait. not a good look for a first time customer.