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New Member

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4 Messages

Mon, May 31, 2021 12:10 PM

Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of being able to use the reward cards for their intended purpose I have some fake plastic until AT&T can figure out what is going on.

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Official Solution

New Member

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4 Messages

1 عام مضت

In speaking with AT&T this morning, there is a systematic issues with all cards issued/activated that they are not showing balances. Direction was to check the balance in 24 - 48 hours, and if they still do not show a balance at that time to reach back out to customer service. 

ACE - Sage

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100.1K Messages

1 عام مضت

You are being a bit over dramatic.  Mistakes happen. 

It can be resolved when you talk to rewards Dept, during business hours which for this holiday week will be Tuesday through Friday.

New Member

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4 Messages

1 عام مضت

I really appreciate you opinion on this matter, as I assume you know exactly what my financial situation is and that it is not embarrassing to have not one, not two, but three cards declined when I tried to treat my family to something nice. I am aware mistakes can happen, but to have three mistakes happen on three different cards, that would suggest an issue. I am really glad you are here on this forum to diffuse the situation and provide guidance and not belittle people.....

New Member

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3 Messages

1 عام مضت

Did they ever fix it?

New Member

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4 Messages

1 عام مضت

Unfortunately, they said to wait 24 - 48 hours and look at the balance again, if it does not show to give them a call. I spoke with them at 7am CST 6/1/21 (today).

New Member

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3 Messages

1 عام مضت

sounds good then thanks!

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