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Sat, Dec 5, 2020 3:21 AM

Return traded phone

Need to send old phone in. Said emailed label never got email. Went to store would not help me

 Just tried to sale me everything in store when said no started telling me they would not give me the deal on new phone I walked out. By the way I told them I was leaving next morning my mom was dieing in hospital. Caring people.


Brand User

Community Support


144.7K Messages

2 months ago

Let's help get you on the right path of trading in your old cellphone @Ncars8u!


Please accept our apology and deepest condolences to you and your loved ones. 


To request shipping materials, simply access the highlighted AT&T Trade-In Website, go to: Ask For Help > Contact Us > Request Shipping Materials and follow the instructions provided. 


If you have additional questions or require further assistance, please contact our trade-in customer support team at: 1.888.445.6005 or click the Live Chat option to connect with a representative.


We hope this is helpful, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist 

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