Return period for shipped back returns
Hi, I'm confused here and wanted to understand better this policy.
I returned an iPhone (Certified Like New purchased online) during December. The details are the following:
- The device was shipped on Dec. 1
- I decided to return it and requested a label (didn't get it in the box) on Dec. 7
- I shipped back the device on Dec. 8
- Apparently the shipping service used by AT&T is really slow and was delivered on Dec. 22
I just noticed that I was charged the second installment in my January bill so I chatted with a representative asking what happened with the return because I was expecting a refund of the first installment and no more installments charged.
Well, after a while chatting according to the rep I'm being charged the second installment because "unfortunately" the device was received on Dec 22, past the 14 days return window. Is that really the AT&T return policy? Where's that specified? That doesn't make any sense, it's impossible to comply with that if the shipping service itself takes 14 days don't you think?
In the end I was credited the amount "because my satisfaction is the most important thing", but it isn't simply about the money, but about what's right, I can't believe that's AT&T policy and I'd like to confirm here if that's the case.