Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
A

New Member

 • 

5 Messages

Wed, May 13, 2020 2:15 AM

Return my phone and cancel my plan early?

I have had a change in employment and cant pay for my phone anymore. If I return my phone, will that settle the remaining balance of my plan? I know there will be early cancelation fees or something similar. But ive had this phone for 6 months and still owe 900$, so eating the cost and selling it isnt really an option for me. Ive been paying my monthly bill out of savings and that is almost gone. So far the internet says my options are either pay the phone off or stay stuck with the plan. Is there anything else i can do?

Accepted Solution

Official Solution

Former Employee

 • 

1.8K Messages

2年前

If you cancel the line with the equipment that you have an Installment plan on your account will be assessed the full remaining balance of the device. So yes, the internet is correct.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

 • 

5 Messages

Thanks for confirming that, even though its not what i want to hear. I guess its time to open up a credit card so i can pay this crap off and be done with them

Former Employee

 • 

1.8K Messages

I know it is not what you wanted to hear, but I wanted to tell you the truth. I hope it all works out for you!

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

 • 

5 Messages

I appreciate you! Thanks. Itll all happen one way or the other lol. I wish the world would stop falling apart so that I can have my life back.

Contributor

 • 

84 Messages

It’s tough for a lot of people right now. I you could look into getting a cheaper plan to lower your monthly bill. You can change your plan in your account online at anytime. I don’t know if you have any promotions on your account, but if you do than make sure you stay in an unlimited data plan.

Contributor

 • 

84 Messages

2年前

the return policy is 14 days.

New Member

 • 

5 Messages

Thats what i heard. So theres no other options then that if its been longer?
Constructive

Employee

 • 

29.4K Messages

at&t doesnt want your phone, the only way they would take it is as a trade in on a qualifying plan which i dont think after 6 months your eligable. you could always sell it on ebay or swappa and use that money to pay off the phone.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.