Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
Nash777's profile



1 Message

Thu, Aug 29, 2019 2:21 AM

Return Label for Old Phone

I ordered a new phone by Internet.  There is a new process now where someone comes up to your home to set up the new phone and they did not provide a return label.  The phone was not sent out as a marketing package with a return label for the old phone.  I tried to get a return label for my old phone at an authorized ATT store and they said they could not provide a return label.  I called customer service and they also said they could not provide a return label.  This has created a lot of back and forth on the phone with ATT representatives without resolution.  This has been very upsetting and time consuming on something that seems very simple.   


Community Support


200K Messages

3 y مضت

Hello @Nash777,


To fully assist with this issue further, we will need to look over your account in more detail. I am sending you a private message (PM) to help in this matter.


Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.


I look forward to your response and the opportunity to help you!

Makaela, AT&T Community Specialist.

New Member


2 Messages

2 y مضت

I did not misunderstand the rep nor did my brother. The premium discounts should be retroactive back to inception of contract and if they say no bill until March it should be honored


Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.