Retention over a $100 one off fee
Trying to stay with ATT by having them waive a $100 fee for international travel for 2 weeks, which is free with a competitors plan).
customer service told me no, supervisor told me no.
12 year, $2700 per year customer and they are letting me switch to competitor due to not waiving a one time $100 fee.
very disappointed. Making the switch tomorrow if this cannot be resolved.
As a corporate business manager, I know the importance of customer retention in this economy. I would NEVER allow a customer to walk away over a one time $100 fee. Specially a long standing customer and a customer that provides $2700 per year. It makes zero sense from a business stand point not a customer service stand point