Resolving an issue
I am writing regards to a $500 credit that was promised to me by several reps and supervisors in your company for billing me for a phone that I sent back , but first let me just say I have been a loyal customer of At&T for quite of number of years. I have time and again received great service which is one of the main reasons I continue to remain with At&T. But to my surprise and after taking advantage of a promotion to trade in to upgrade the line ending 4821, my trouble was only about to begin.
I went to the At&t store to pick up a new iPhone 11 and drop off my Samsungs10+. The sales rep who met me for curbside delivery told me, I had to mail the phone back to the warehouse because they were not taking in any customer phone’s because of Covid-19. The rep air drops me the labels for me to send back the phone and I went about my day. On May 27th I took the Samsung S10+ to post office is as per the store reps’ instruction (who by the way was very friendly and courteous) I handed the phone( my trade in) to the postal clerk and went home. I called you guys on the same day to let you know that I had shipped back the phone as per your instruction. (I was trying to avoid a similar problem I had a few years ago where I had mailed a different phone back and it was somehow lost, and I ended up being billed for the phone before having it resolved.)
It has been approximately 4 months I have spoken to several reps and several supervisors; I have been billed for a phone and I would like to resolve this issue once and for all. Please contact me asap
Thanks in advance