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chrisarah06's profile

New Member


1 Message

Tuesday, March 29th, 2022 4:19 PM

Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be.

I have proof of chat via photo and now I’m being told i have to go to the att

store to show the pics. I don’t have time for that. 

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

Having active service is important, @chrisarah06! Here are some important information about payment arrangement and what is required to reinstate your service.


Enrolling in a payment arrangement does not stop service interruption especially if you have exceeded the threshold for non-payment. Even while service is suspended, monthly plan fees continue.


Payment of the total past due balance is required to restore service for non-pay suspension. This applies whether the entire account or a single line is suspended.


To find out how to restore wireless service for an account suspended due to nonpayment visit Restore service after a nonpayment suspension:


Here’s how to get your service up and running again:

  1. Pay the full past-due balance on your account.
  2. Wait 5 minutes.
  3. Turn your device off and on again to reactivate your service.

Learn about ways to pay your bill. It's even possible to pay without signing in.


Scheduling a payment arrangement is a great way to avoid service interruption if you think you can't pay by the due date. In instances where you may want to change a payment arrangement, follow these steps:

  1. Go to Payment activity & options to see your payment activity.
  2. Select See scheduled payments & arrangements to change the date, amount, or payment method.

Heads up: Be sure to make your changes at least 1 day before the scheduled payment date. After that, you can’t change or cancel it.


We hope this info helps. If you want to know more about AT&T products and services, AT&T Community Forums can provide support.


Lar, AT&T Community Specialist

Former Employee


2.7K Messages

2 years ago

That has to be a typo. Do you really think you can pay half the bill in April and the other half 7 months later and still have active services? 

ACE - Expert


14.4K Messages

2 years ago

@Lockdowncraziness I'm pretty sure those dates are written as dd/mm/yyyy, it's just hard to tell because April 4 is the same whether it's dd/mm or mm/dd.

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