
New Member
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1 Message
Rep via chat did not input notes
Suspended even after chat saying I wouldn’t be.
I have proof of chat via photo and now I’m being told i have to go to the att

store to show the pics. I don’t have time for that.
New Member
•
1 Message
Suspended even after chat saying I wouldn’t be.
I have proof of chat via photo and now I’m being told i have to go to the att
store to show the pics. I don’t have time for that.
Accepted Solution
Official Solution
ATTHelp
Community Support
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210.6K Messages
1 year ago
Having active service is important, @chrisarah06! Here are some important information about payment arrangement and what is required to reinstate your service.
Enrolling in a payment arrangement does not stop service interruption especially if you have exceeded the threshold for non-payment. Even while service is suspended, monthly plan fees continue.
Payment of the total past due balance is required to restore service for non-pay suspension. This applies whether the entire account or a single line is suspended.
To find out how to restore wireless service for an account suspended due to nonpayment visit Restore service after a nonpayment suspension:
Here’s how to get your service up and running again:
Learn about ways to pay your bill. It's even possible to pay without signing in.
Scheduling a payment arrangement is a great way to avoid service interruption if you think you can't pay by the due date. In instances where you may want to change a payment arrangement, follow these steps:
Heads up: Be sure to make your changes at least 1 day before the scheduled payment date. After that, you can’t change or cancel it.
We hope this info helps. If you want to know more about AT&T products and services, AT&T Community Forums can provide support.
Lar, AT&T Community Specialist
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Lockdowncraziness
Former Employee
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1.9K Messages
1 year ago
That has to be a typo. Do you really think you can pay half the bill in April and the other half 7 months later and still have active services?
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MicCheck
ACE - Expert
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12.9K Messages
1 year ago
@Lockdowncraziness I'm pretty sure those dates are written as dd/mm/yyyy, it's just hard to tell because April 4 is the same whether it's dd/mm or mm/dd.
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