Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?
lm1024's profile

New Member

 • 

4 Messages

Sunday, April 2nd, 2023 2:32 PM

Remove my email from the subscription.

Remove my email from the subscription.

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

1 year ago

Just ignore them. The actual account owner apparently has your email address on their account. Their correct email address is probably very similar and it was simply entered wrong. Only the account owner can change the email address associated with their account.

ACE - Expert

 • 

64.7K Messages

1 year ago

What subscription?

New Member

 • 

4 Messages

1 year ago

Hello,
I get emails from ATT, but I am not a customer. On the ATT website there is no way to contact support if you are not a customer. So I write to the community. I hope that the message will read the ATT staff and can help to delete my email address.

New Member

 • 

4 Messages

1 year ago

The letters like that
(Edited to remove personal information)

(edited)

ACE - Expert

 • 

14.3K Messages

1 year ago

You should edit or remove your image because your email address is visible. 

Community Support

 • 

232.4K Messages

1 year ago

We want to help remove that AT&T customer's misdirected email from your inbox, lm1024.

 

First, as @MicCheck advised, please edit your account to remove the image containing your email address from public view as this can result in your email being subject to fraud.

 

Next, let's meet in a Direct Message (DM) to discuss removing that AT&T customers account from your email. Please check your Direct Message Inbox for a message being sent to you.

 

Look for the chat icon next to the bell icon in the upper right corner of the Forums page. Our next reply will be waiting there.

 

Looking forward to assisting you!

 

Lar, AT&T Community Specialist

ACE - Expert

 • 

64.7K Messages

1 year ago

Lar (@ATTHelp), there is a time limit on how long you can edit your posts. That time has passed, the OP can no longer remove or edit anything. Perhaps you could notify an administrator?

New Member

 • 

4 Messages

1 year ago

Unfortunately, I don't have the ability to edit the post and delete the image.

Thank you for your support. 
This address is not my primary address.
But I am not a customer of yours, but I receive emails all the time.
Perhaps your real customer is suffering from not being able to receive the emails intended for them. I would like to help you and him.
Thank you.

ACE - Expert

 • 

14.3K Messages

1 year ago

Historically, AT&T can't do much in these scenarios. Maybe AT&T Help has the resources to find the correct customer and ask if the email address on the account is correct, which most customer services reps don't. 

It won't help anyone but you, but you should be able to set up a rule in Gmail to sent emails from AT&T directly to trash instead of the spam folder.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.