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vitofiordimondo's profile

New Member

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2 Messages

Wednesday, July 27th, 2022 1:35 AM

Closed

Recover Prior Phone Records

I am needing to recover a couple of months worth of phone records from 2015. Is this possible? 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

ATT only keeps records back 7 years so the first half of 2015 is probably not available. In any event, the only way to get records that far back is to call and request bill reprints. Make sure you ask for the detailed bill that includes usage logs. There is a $5 charge for each bill reprint.

New Member

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2 Messages

2 years ago

Thank you for this. I am actually needing May-September. I called and was informed I needed a lawyer. I asked to speak with a supervisor and the rep said no one will have access. The only option given was to get a lawyer. Do you recommend trying again?

ACE - Expert

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64.7K Messages

2 years ago

Sure, try again and if calls don’t get results, file an FCC complaint.

Community Support

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232.8K Messages

2 years ago

Hello @vitofiordimondo, we're happy to take a look into your request for prior phone records. 

 

We want to get you into a DM to get started. Check the message icon in the upper right portion of the page and reply. In the meantime, gather your account information for the records you are requesting, and reply to our Direct Message. Thank you. 

 

Alasani, AT&T Community Specialist 

1 Message

5 months ago

I know there are legal retention periods, but does ATT unofficially have records that go all the way back to say 1990 on microfiche or digital storage device, stored under some mountain somewhere that they keep just in case? What if phone records could clear someone who has been sitting in prison for 35 years?.this is just an example. I have worked at places that keep everything forever. I also worked in records storage where some companies had procedures in place where they would request deletion right at seven years or whenever they were due and other companies just kept things forever. Could you in anyway get these records? 

ACE - Expert

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32.4K Messages

5 months ago

@Chazscg 

To my understanding AT&T would refuse to keep records for that long. Waste of resources for them. If you want to try for a long shot (and I mean practically impossible chance) you can file a BBB complaint to get in touch with upper management. Don't hold your breath.

(As for the forum, since some information changes over the years, best to start a fresh thread instead of digging one up from 2022 just so you don't get mixed in with answers that may be outdated).

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