Reconnecting Services

I was told Sept. 17th by a customer service agent that if I made a payment that day and a payment arrangement for the 25th and paid. There’d be no issue reconnecting my services. I have email proof of payment arrangement.

The 25th I paid the remaining balance at 8am. Shortly after I received a notification from the app that my account had been cancelled!!!

I called ATT and spoke to about 7 different people over 6 hours. One told me there was an issue reinstating service because ATT neglected to Deunify my account in March when I cancelled Wifi services. She said she needed to run my credit to start me a new account and that failed. Since then I’ve received about 7 of the same letters in the mail from ATT credit checks. I gave them permission one time. Why has my credit been ran 7 (Edited per community guidelines)ing times!

Just for them to tell me I’d get a call back in 3 days. After 4 days had not received a call. (Saturday) 

Called again just to go through the same 4-5 hours of holding and transferring and talking to automated systems, just for them to tell me the same (Edited per community guidelines)! I was told a ticket had been sent to Integrated Service Management and they’d call me.

3 days later I called again —- same (Edited per community guidelines). I talked to someone in the loyalty department 10/2 who told me he submitted a ticket to the back office and gave me a Case # said I should get a call within 7-10 business days. It’s now October 27th and I still do not have service on my phone.

Ive talked to the following departments:

Customer Service

Billing

PST Escalation

Integrated Service Management 

Loyalty Department (Ryan)

& probably more!

[email scrubbed]

Account Phone #: (Edited to remove personal information)

Case #: 147032579