Received automated phone call saying my account had been suspended until I verify it.

Chances are it is a scam and not a real call from AT&T.

I was able to reach an account representative after 0800 hours. She could find no reason for the call I received. I told her how startling it was to learn that my wife's cell phone service was suspended because there was a need to verify the account. I was able to reach my wife on her phone to see if the line was, in fact, suspended. Happily, there was no interruption to the service. I asked the representative whether there were any equipment charges pending that would affect my transferring my service to another carrier. She provided that amount. I hope she passes my concern up the line through her management chain. I made it clear how startling it was to be told that my service was suspended when it wasn't.

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@jtreeves wrote:

I was able to reach an account representative after 0800 hours. She could find no reason for the call I received. I told her how startling it was to learn that my wife's cell phone service was suspended because there was a need to verify the account. I was able to reach my wife on her phone to see if the line was, in fact, suspended. Happily, there was no interruption to the service. I asked the representative whether there were any equipment charges pending that would affect my transferring my service to another carrier. She provided that amount. I hope she passes my concern up the line through her management chain. I made it clear how startling it was to be told that my service was suspended when it wasn't.

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Did you give any information to the rep when you called back? Hopefully, the scammer spoofed AT&T's real number so you called back the real AT&T. 

If I were you, I'd call 800-331-0500 (or 611 from your cell phone) and add or change the PIN to make sure it's not the last four of your social security number. 

Gotta love robo dial...my wife got the call.  she thought it was weird that they were calling with her phone number.  She heard the same message you guys were and hung up to call me.  While on the phone I got the same call haha.  I am pretty sure ATT would not call with my own phone number to tell me my account was suspended while I was on the phone.  These script kiddies need more imagination...

Thanks Sandblaster.  I got a call from this same type of scam today - and it lead me to find your post here.  I agree with others who posted-- It is amazing that one can receive a call portending to be from one's own calling company telling one their service is suspended... If service were suspended how would we be able to receive the call in the first place?  Then of course, the request for one's social ... It is unbelievable some people would give out that information, but then again, not when I hear about it happening to elderly family members.  Those who are born way before the cell phone generation should at least get some precautions explained to them when they sign up to have a cell phone.  It is like driving.  My grandma had to retake the driving test in her 70s.  Rules had changed and so had her abilities.  When one can fall victim to identity theft, I don't see why the same precautions can't be taken to "drive" a cell phone.  

A twist --- the automated call I received today showed on caller ID as the main ATT 800 number (800-288-2020) and said I should not use any of my internet devices until some security breach was disposed of.  Instructed me to press 1 to speak to someone and then went dead. 

i got the same call about a security breach on internet from 1-800-228-2020 and don't even have att internet 

service. When I say a don't have any att services they hang up