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Need help understanding your bill?

New Member


6 Messages

Wednesday, May 15th, 2024 3:09 PM

question about “phone, unlock future”

I just paid the remaining balance of one of my phones ..  in order for the “unlock future” to work, I also need to  pay the actual bill i  think “yes”?  or  do i just wait 48 hours~  thanks matt

Community Support


232.8K Messages

1 month ago

Hello @lotsofmuny,


We understand how important it is to have your device unlocked. Let's get the help you require.


In response to your question, the wireless number assigned to the device must be active for at least 60 days. We recommend you to please wait till 48 hours after you make your final payment to submit your unlock request.


In addition, please refer to ⁠device unlock for more information.


Let us know if the above information helps!


Thanks for visiting AT&T Community Forums.

Kelly, AT&T Community Forums Specialist.

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