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1 Message

Sun, May 10, 2020 10:25 PM

Processing Order

I ordered a Samsung Galaxy s10e today and nothing has been taken off of my bank card and it says order is processing. What does that mean? How long until I get a phone

Community Support


176.5K Messages

2 y ago

Hello @Stoneyoreo,


We can definitely provide you with some more information about your current order status. If your order is still processing, this means that it is still being prepared. The order process can take 3-5 business days. Please keep in mind that you won't be charged until your equipment has shipped. You'll receive an email once your order status changes to shipped, or if further action is required from you. In the meantime, you can stay updated and Check your order status at the link provided. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

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