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Nklabacka's profile

New Member


1 Message

Tuesday, June 6th, 2023 5:22 AM

Primary phone number

My husband passed away and I am giving our youngest son his phone number.  When I look at my account online his number is marked as primary.  The account is in my name.  How do I change my number to primary?

Accepted Solution

Official Solution

ACE - Expert


64.6K Messages

4 months ago

Call and ask them to make your number primary. That is not something you can do online.

Community Support


221.6K Messages

4 months ago

Hi there @Nklabacka, our condonlences go out to you and your family. We're here to assist with the change of the primary number.


Let's meet in a direct message. As stated by @sandblaster, contacting AT&T is the best option to change the account. Locate the chat icon in the upper right-hand corner of the forums page next to the bell icon.


We appreciate your patience and look forward to assisting you soon.


Ashley, AT&T Community Specialist

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