Price Increase or Data Plan change?
I got a notice on my recent bill that there will be a change in my current rate plan with no other information given. The message was cut off halfway through apparently. My current plan is for 3G of data..which is all we need. When I clicked on what the new plans offered are, it shows a 1G plan for almost the same amount I am paying now, and a 5G plan for almost $20 more. No 3G plan shows at all. When I pull up "My Wireless" page, it says
Pending plan change
We're making the plan changes you asked for.
Um...I did not ask for any plan changes. And what are they going to change it to? No mention of what that change is or the cost I will be charged. Just that there will be changes on my next bill. Are they going to drop me down in Data to 1G or raise me up to 5G and charge me more money?? I saw all the posts on $5 increase on the grandfathered unlimited plan, but that is not what I have. Before I spend hours on the phone with customer service while they try to sell me more than I can afford or need, does anyone else here know what is going on??