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JerseyGirl59

Teacher

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16 Messages

Fri, Jun 8, 2018 6:26 PM

Price Increase or Data Plan change?

I got a notice on my recent bill that there will be a change in my current rate plan with no other information given. The message was cut off halfway through apparently. My current plan is for 3G of data..which is all we need.  When I clicked on what the new plans offered are, it shows a 1G plan for almost the same amount I am paying now, and a 5G plan for almost $20 more. No 3G plan shows at all. When I pull up "My Wireless" page, it says 

 

MY PLAN

Pending plan change

We're making the plan changes you asked for. 

 

Um...I did not ask for any plan changes.  And what are they going to change it to?  No mention of what that change is or the cost I will be charged. Just that there will be changes on my next bill. Are they going to drop me down in Data to 1G or raise me up to 5G and charge me more money?? I saw all the posts on $5 increase on the grandfathered unlimited plan, but that is not what I have.  Before I spend hours on the phone with customer service while they try to sell me more than I can afford or need, does anyone else here know what is going on??

 

Thanks!

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Official Solution

Tutor

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4 Messages

2 years ago

I have had the exact same "option" afforded me by AT&T. I have not asked nor a desire to increase my current plan from 3GB. It is my wife and I which prefer the computer to a tiny screen these days. [Per Guidelines:  Keep it Relevant and Appropriate].We are not grandfathered under the "unlimited" plan since we are not unlimited. We are on the Advantage Plan. 

 

Nothing noting this change on April - May 2018, but low and behold there is the "News You Can Use" on the May - June 2018 billing statement. 

 

  "Advantage plan charge will increase $5/month. In addition, your plan will now include double the data. You can choose to keep this plan, move to another available plan, or cancel service. Go to att.com/msaupdate for more information about this change. Go to att.com/myatt anytime to learn more about your plan and other available plans."

Official Solution

Gary L

ACE - Expert

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15.8K Messages

2 years ago


@wildmanwill wrote:

New data/pricing going into effect July 1.  Basically in your case, your price will increase $5 but you will get double the data.

 

Starting with your July 2018 bill, your current Mobile Share Advantage plan charge will increase $5/month. In addition, your plan will now include double the data. You can choose to keep this plan, move to another available plan, or cancel service. Go to att.com/msaupdate for more information about this change. 

 

https://www.att.com/esupport/article.html#!/wireless/KM1259100 


WOW! I thought this was going to be an OPTION, not a requirement.  

 

This is not "normal" for AT&T, they don't normally change prices of plans that you're already subscribed to, correct?

 

(The only other example I can think of is people with the ancient unlimited plans, have seen $5 increases three times now over the last four years).

 

 

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Constructive

Employee

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13.9K Messages

2 years ago

as we are not at&t but only customers you should probably call the 800 number or go into an at&t store. if you didnt make changes then possibly its an identity theft situation, we had someone order 3 iphone X on our account and the shipping address was 2000 miles from me, fortunatly i caught it before anything shipped out

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Tutor

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1 Message

2 years ago

New data/pricing going into effect July 1.  Basically in your case, your price will increase $5 but you will get double the data.

 

Starting with your July 2018 bill, your current Mobile Share Advantage plan charge will increase $5/month. In addition, your plan will now include double the data. You can choose to keep this plan, move to another available plan, or cancel service. Go to att.com/msaupdate for more information about this change. 

 

https://www.att.com/esupport/article.html#!/wireless/KM1259100

 

Teacher

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16 Messages

2 years ago

Thanks! My message cut off in the middle of "Mobile sha" LOL  If all they are doing is charging me $5 more for double the data, it's worth it.  I had 6 before but dropped it back to 3 because we never used it and it cost like $20 less at the time.  2 isn't enough, 6 is more than we need right now but I don't mind paying just $5 for ir.  Thanks again! 

 

 

sandblaster

ACE - Expert

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42K Messages

2 years ago

@Gary L In my 12 or so years as a customer, this is the first time I’ve seen anything like it unless you consider the $5 increases to the grandfathered unlimited plan to be similar. So yes I’d say “not normal”.

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Gary L

ACE - Expert

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15.8K Messages

2 years ago


@sandblaster wrote:

@Gary L In my 12 or so years as a customer, this is the first time I’ve seen anything like it unless you consider the $5 increases to the grandfathered unlimited plan to be similar. So yes I’d say “not normal”.


Looking at most options, it'd be cheaper to drop to the next lower tier and pay a lower price and pay the increase.

 

Some plans it's a wash, but...

 

It's only a cost increase if you don't change your plan (or have the 1GB plan).

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
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  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
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sandblaster

ACE - Expert

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42K Messages

2 years ago

@Gary L I suspect changing to another data level is not possible since it is a grandfathered plan. If any change is made, it will be to a Mobile Share Flex plan. Now I haven’t compared those new Advantage data levels and prices to Flex, they may be the same.

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lizdance40

ACE - Sage

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78K Messages

2 years ago

So, I wonder when a change will be announced for the Mobile Share Value Plan?   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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sandblaster

ACE - Expert

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42K Messages

2 years ago

@lizdance40 I would expect no changes to Mobile Share Value since that plan still has data overages. 

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Gary L

ACE - Expert

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15.8K Messages

2 years ago


@lizdance40 wrote:

So, I wonder when a change will be announced for the Mobile Share Value Plan?   


I saw a comment on Reddit that said it was MSV and MSA but saw nothing to back that up.

 

Have you logged into your account lately to see if you have gotten any notifications?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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78K Messages

2 years ago

@Gary L

No notices.  

However... a little wrinkle ala the credit card auto pay I’ve been using since 2014.  Last month the auto pay changed to 6 days after bill cycle.  I was warned, no big deal.  Payment went through and I was fine with the earlier date.  

Not this month. 

This month the payment didn’t go through and forced me to sign up with a debit or checking.   

After paying manually, I was able to go back in and sign up with a credit card for auto pay again.  

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Teacher

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8 Messages

2 years ago

its only being applied to ms advantage, not with ms value nor with ms flex.

 

@JerseyGirl59, please call customer service to make sure that there will be no changes because you may accidentally change it when you are looking to the plans

Teacher

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16 Messages

2 years ago

Not sure how the title on my post got changed..I never complained about the change, I merely asked if anyone knew what the changes were.

 

I have the MSA. I did not accidentally click on anything to change my plan.  I double checked and "x"ed out on everything I did when looking. I never selected anything on the pages, of that I am sure. I'd also have gotten an email confiming any changes if I made them, and I didn't.   The page that was linked to in the one response explained what the missing part of my bill message was and what the changes being made will be. I"ll take the double the data for $5 more a month before I would select 5G for $20 more a month...that would make no sense at all.  I have the 3G MSA plan and will be getting 6G after the beginning of July. The page linked to explained that very clearly.

lizdance40

ACE - Sage

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78K Messages

2 years ago

@JerseyGirl59

Im trying to figure out why?  I’m suspicious of any universal generosity from a for profit company 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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