New Member
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3 Messages
Prepaid Service Plans
I would like to know why on your prepaid service plans when there is a cheaper one available we are not informed about it?
New Member
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3 Messages
I would like to know why on your prepaid service plans when there is a cheaper one available we are not informed about it?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
2 years ago
We appreciate your feedback @islandboy8838.
We don't currently offer notifications for this but we've noted your concerns; in the meantime, the best way to stay informed of our latest prepaid plans, including occasional internet-only promotions, is via the Prepaid plans page on our website.
If you need guidance with changing your plan, please let us know and we'll be happy to assist. Thanks for reaching out to our AT&T Community.
Darais, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
Name me a carrier that does this, I'll wait.
🙄
(BTW, the community is customer populated)
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islandboy8838
New Member
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3 Messages
2 years ago
I don't care about all the other carriers I care about AT&T cuz that's who I'm with so it doesn't matter
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
Thanks for missing the point... No carrier goes out of their way to inform you, it's NOT their job.
Prepaid is self service, which means it's your job.
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Constructive
Former Employee
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32.9K Messages
2 years ago
you have 1 account at&t has millions, the ball is in your court to look for a better plan, some people pay more for their plans because they like the features better than a cheaper plan, its not the job of at&t to decide which is better for you
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islandboy8838
New Member
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3 Messages
2 years ago
Oh everybody has to put in their 2 cents well I don't care what everybody else thinks so kéep you coments to yourself and let the professionals answer the question. Thank very much for your cooperation.
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
@islandboy8838
😂. AT&T just told you the same thing we did, but buried it in corporate lip service, so you swallowed it. Hysterical.
It's not like you're the first person to ask this question. I see it several times a year on this, as well as other forums, like Reddit and Facebook. Do you think they're all just trying to make a maximum profit ? 🤔
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