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Tuesday, September 24th, 2019 4:04 AM

Prepaid Nightmare

I am trying to activate the prepaid SIM card I ordered. I am bringing my own device (it is new) and porting my phone number from my former provider. 

According to the Number Transfer/Port Status page, my port status is confirmed.

According to the AT&T Prepaid Activation Portal, "GA309 : Oops, we hit a snag. Come back later and try again."

Various numbers and webpages which I've frankly forgotten because this is a huge headache and the labyrinthine pages of unclear nature stretch into endless infinity have suggested that the SIM is already activated. 


I have tried the main helpline, as well as 888.898.7685, which supposedly specifically assists with porting numbers. Neither will recognize my cell number (the one marked confirmed) as an AT&T number. It is impossible to speak to a real person.


I cannot make calls from the phone. 

I am loath to go to the AT&T store, particularly because the one nearest me (quelle suprise!) doesn't allow me to make an appointment in advance. Looking forward to clarity on this issue. 


Community Support


207.3K Messages

3 years ago

Hello @theactualdevil,


Thank you for reaching out to us for assistance!


You should receive a private message from us soon requesting more information.


Happy to help!


Chasidy, AT&T Social Media Manager

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