Possible termination of 3 lines

OK, I admit you were mislead at the beginning. I don't know about Texas, but here in Indiana, it is against the law for a company to pay your sales tax for you (they can give you an equal "credit", so it's just symantics). I believe I read somewhere that ATT agreed to give you a monthly credit of $20 until you were made whole? What is the issue with that offer?

When I spoke to Leslie today, the social media manager, she said that they couldnt give me a credit or do anything for me other than 'review the process'. I advised that I was offered this credit in the beginning, along with the monthly credit on my bill from another rep. I asked her why, now that I am fighting this to corporate, are they not able to do either anymore. She said neither offer was valid but couldnt say why. 

Basically, they are not happy with me pushing this issue so hard. I guess AT&T likes to penalize people for standing up for themselves. Its just unfortunate, because as I told Leslie, if this happened to me then I am sure others have experienced the same but are just unable, or too scared, to speak up. I mean, why would people speak up with all the crap you have to go through? They have treated me like a demon just for having the expectation that I will be able to agree to a charge before it hits my account.

Hi there @OverPerezHilton

I’d be happy to help with this concern! As you can see in the below screenshot, it is shown clearly on the device page where the handset is added to your cart that tax is due at sale.

We are completely transparent in this charge, and it is billed as required for all taxable purchases. 

This charge is also clearly shown on the order summary page during the checkout process:

I hope this helps explain the charge that you received.

Thanks,

Charise