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OverPerezHilton's profile

Tutor

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7 Messages

Thu, Mar 26, 2015 2:06 PM

Possible termination of 3 lines

I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my correspondance, emails, twitter conversations, etc. Any email would help, as well. For further info on my situation, see my blog http://overperezhilton.com/att-ripoff-theft-of-funds/2015/03/20

 

I would like to get this fixed prior to sending this off, but in the unfortunate event that you are unable or unwilling to assist, I need to get corporate involved as well as our state attorney general and the better business bureau.

 

Thanks

LDerou22

Mentor

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47 Messages

7 y ago


There is no mailing address listed for customer service, but customers can use the corporate mailing address for all correspondence.

AT&T Corporate
208 S. Akard St.
Dallas, TX 75202

Tutor

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7 Messages

7 y ago

Thanks so much!

ACE - Sage

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97.5K Messages

7 y ago

If you had posted your question here we could have answered your question.

If I understand the blog, your problem is the $48.26 credit card charge?

According to the Edge agreement, you are required to pay state sales tax on the phone up front. Your state tax laws require it. The tax must be on the full retail price of the phone you purchased.
No other tax on the phone is collected on your AT&T bill.
http://www.att.com/shop/wireless/next.html

The first paragraph below address the tax: ( copied from the link)
~~~~~~~~~~~~~~~~
1AT&T NextSM: Requires 30-month, 24-month, or 20-month 0% APR installment agmt & well-qual. credit. Tax due at sale. For example, for a smartphone that has a full price of $825.99. It will be $27.54 a month for 30 months on AT&T Next 24, $34.42 a month for 24 months on AT&T Next 18, and $41.30 a month for 20 months on AT&T Next 12. Service: Wireless service (voice & data) req'd & is add'l. Device balance due if wireless svc cancelled. Select locations only. Device Limits: Purchase limit may apply. Account limit of four devices via AT&T Next or tablet installment agmt (total of 2 tablets) may also apply. Restocking Fee: up to $35. Upgrade Options: Req's payment of number of req'd installments (24, 18, or 12) based on option chosen (AT&T Next 24, 18, or 12), acct in good standing, trade-in of your financed device in good physical and fully functional condition, & purchase of new elig. device w/ qual. wireless svc. After upgrade, unbilled installments are waived. Service subject to Wireless Customer Agmt. Other fees may apply. Other Monthly Charges/Line: May include taxes & federal/state universal svc charges, Reg. Cost Recovery Charge (up to $1.25), gross receipts surcharge, Admin. Fee & other gov't assessments which are not gov't req'd charges. Coverage & svc not avail everywhere. Other restr's apply & may result in svc termination. Terms, restrictions and options subject to change and may be modified, terminated, or discontinued at any time without notice.

2 Mobile Share Value: Prices include a monthly plan charge and per-device monthly access charge. Devices: Sold separately. AT&T Next installment charges or other device purchase costs are extra. Discounted Access Charge: Access charges for smartphone lines on No Annual Service Contracts (AT&T Next, bring your own, pay full price, or month-to-month) are discounted up to $25 per month when compared to smartphone lines on new 2-year contracts. The discount will be $25 per smartphone line on plans 10GB and higher, and $15 for plans less than 10GB. For plans 10GB or higher, customers with smartphones on 2-year contracts prior to February 2, 2014, also are eligible for the $15 per month discounted access charge. For plans 2GB to 6GB, customers with smartphones on 2-year contracts prior to March 9, 2014, are also eligible for the $25 per month discounted access charge. This discount is available as long as you keep your phone. Upgrade: If upgrading to a new smartphone, the discounted access charge is only available via AT&T Next, when you bring your own smartphone, or if you buy a new smartphone at full price. If you upgrade to a new 2-year contract, the discount is lost for that line. Data: If you exceed the amount of data in your plan (including available Rollover DataSM) during your billing period, an additional 300MB, 500MB, or 1GB is automatically provided as specified in your rate plan. Unless otherwise specified, data allowances—including overages and Rollover Data—must be used in the billing period provided or they will be forfeited. Tethering and mobile hotspot use is allowed for up to 5 simultaneous devices. Rollover Data: Mobile Share Value plans only. Unused data from your monthly plan allowance rounds up to the nearest MB and carries over for one billing period. Unused Rollover Data automatically expires after one billing period or with any plan change (such as changing data amounts or termination). Unused overage data does not roll over. Rollover Data is always consumed last, after your other data allowances. Device Limits: 10 per plan for consumers and Individual Responsibility Users (IRUs). Limit 4 financed devices per wireless account may apply.

3 Smartphone 2-year contract pricing: Requires new 2-year wireless agreement with a qualified plan (voice and data). Equipment price may vary by market and location. Subject to Wireless Customer Agreement. Activation or upgrade fee up to $40 per line and additional deposits may apply. Credit approval is required. Geographic, usage, and other restrictions apply and may result in service termination. Coverage and services are not available everywhere. Sales tax and other charges apply. Data: If usage exceeds your monthly data allowance, you will automatically be charged overage for additional data provided. Early Termination Fee (att.com/equipmentETF): After 14 days, ETF up to $325. Restocking fee: up to $35. Pricing and terms are subject to change.
4 Purchases of smartphones via AT&T Next are not eligible for employee discounts. Employee discounts are for the wireless service only.

General Wireless Service Terms: Subject to Wireless Customer Agreement. Credit approval may apply. Activation or upgrade fee up to $40 per line and deposit may apply. A fee may be charged if you convert from a prepaid (GoPhone®) or session-based plan. Other Monthly Charges per Line: May include taxes, federal and state universal service charges, a Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee, and other government assessments which are not government-required charges. Restrictions apply and may result in service termination. Pricing, terms, restrictions, and options are subject to change and may be modified, discontinued, or terminated at any time without notice. Coverage and service are not available everywhere.

Tutor

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7 Messages

7 y ago

I understand the fine print. What is unacceptable is the fact that I was not told of this upfront, the checkout screen said no money due, the emails I got all said no money due and yet the money was taken from my account without approval. That is considered bait and switch.

 

And now, Im past the 14 days to return the phone. Had I known of this charge, I would not have ordered the phone when I did. I could have made the decision to either wait or look elsewhere.

ACE - Sage

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97.5K Messages

7 y ago

It wouldn't have made a difference. It's a state requirement. No matter where you purchased you would have been required to pay sales tax. And all retailers are required to collect this money up front. The state wants their tax.
Your only way to avoid it is to (physically) buy a phone in one of the few states (like Wisconsin) that has no state sales tax.

You would have signed a credit charge slip for the tax. It should have been on your sales slip as amount tendered at sale. (That is how mine appears)

Tutor

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7 Messages

7 y ago

It was done online, so no sales receipt. This is where I have the issue, no notice of how much they were charging. They just put the charge on my card after I was done with the order but never told me they were. Had I done it in a store, I would have gotten the cost before swiping my card. The checkout page online had no charges listed. It is probably a tech issue, but none the less, I should not be treated like I did something wrong when they (or the system) was what didnt do right.

 

And I am not disputing the fact that sales tax are legal, Im disputing the fact that I was never told of the charge before the charge hit my card. I have to agree to the charge before it goes through, otherwise its not a valid charge. 

deenalove08

Guru

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901 Messages

7 y ago


@OverPerezHilton wrote:

It was done online, so no sales receipt. This is where I have the issue, no notice of how much they were charging. They just put the charge on my card after I was done with the order but never told me they were. Had I done it in a store, I would have gotten the cost before swiping my card. The checkout page online had no charges listed. It is probably a tech issue, but none the less, I should not be treated like I did something wrong when they (or the system) was what didnt do right.

 

And I am not disputing the fact that sales tax are legal, Im disputing the fact that I was never told of the charge before the charge hit my card. I have to agree to the charge before it goes through, otherwise its not a valid charge. 


You say that you order the phone online.  How did AT&T get your card number?  If there was no charge, why did you use your card?  The only reason that you would have needed to enter your card was to pay for something.

ACE - Sage

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97.5K Messages

7 y ago

Just as a matter of security, why didn't you ask why your credit card was required?
(Don't make me haul out that old chestnut about the word "assume" making you know what out of U and Me) 😜
With the amount of paperwork involved, I can easily see one thing being forgotten. So despite you not being told, the subject should have come up when they asked for your card number. It's a mom thing, so I have to say, they didn't ask for nothing.

I think you agree the charge was valid. It's $48.46. So how much is making a point worth? Keep in mind, it will cost you something to switch carriers if that is your line in the sand.

Tutor

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7 Messages

7 y ago

Since the confirmation page had no charge listed I thought it was for verification of identity, which I have run into with other sites before. They then charged me $1, which dropped off, and is normal for verification. The other charge came later.

Tutor

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7 Messages

7 y ago

It was done online, not with a person. I gave my cc info for verification, or so I thought. The checkout comfirmation page had zero due, so I had no reason to think it was different. They then sent $1 in, which is common for age/identity verification, and it dropped off. But they hit me with the other charge afterwards.

 

And I know its not much money, but the way they have treated me regarding this is unacceptable. I really dont want to pay a company money every month, as well as continue to buy new equipment, just so they can basically call me stupid afterwards. If I had messed up, I would be paying a price for it. They mess up, and I am supposed to be ok with it? Sorry, but that is my line in the sand, not the cost.

Busternutt

Professor

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3.2K Messages

7 y ago

OK, I admit you were mislead at the beginning. I don't know about Texas, but here in Indiana, it is against the law for a company to pay your sales tax for you (they can give you an equal "credit", so it's just symantics). I believe I read somewhere that ATT agreed to give you a monthly credit of $20 until you were made whole? What is the issue with that offer?

Tutor

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7 Messages

7 y ago

When I spoke to Leslie today, the social media manager, she said that they couldnt give me a credit or do anything for me other than 'review the process'. I advised that I was offered this credit in the beginning, along with the monthly credit on my bill from another rep. I asked her why, now that I am fighting this to corporate, are they not able to do either anymore. She said neither offer was valid but couldnt say why. 

 

Basically, they are not happy with me pushing this issue so hard. I guess AT&T likes to penalize people for standing up for themselves. Its just unfortunate, because as I told Leslie, if this happened to me then I am sure others have experienced the same but are just unable, or too scared, to speak up. I mean, why would people speak up with all the crap you have to go through? They have treated me like a demon just for having the expectation that I will be able to agree to a charge before it hits my account.

ACE - Sage

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97.5K Messages

7 y ago

Did anyone along the way explain the charge was sales tax and say, you should have been informed at time of sales and I'm sorry that didn't happen?

Community Support

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15.2K Messages

7 y ago

Hi there @OverPerezHilton

 

I’d be happy to help with this concern! As you can see in the below screenshot, it is shown clearly on the device page where the handset is added to your cart that tax is due at sale.

 

We are completely transparent in this charge, and it is billed as required for all taxable purchases. 

 

This charge is also clearly shown on the order summary page during the checkout process:

 

 

 

taxdue.JPG

 

tax.JPG

 

  

I hope this helps explain the charge that you received.

 

 

 

 

 

Thanks,

Charise

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