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Monday, May 25th, 2015 11:11 PM

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.

I'm hoping these upgrades have been made and this is now possible: I'd like to port my existing wireless number to a landline, and then get a new number for my mobile phone. Cancelling my account isn't an option -- I'm on a NEXT plan with shared data to other devices, and I'm sure outright cancelling my account would cause all sorts of Really Bad Things to happen.


I don't mind if my mobile doesn't work for a day or so while this all takes place, so it wouldn't take any sort of special timing. I know an account has to have a phone number associated with it to exist in the billing systems, but maybe there's someway around that, temporarily?


I'm really hoping the cingular-sbc-system-merger-nightmare is over and this simple request can happen these days... Google Voice, Verizon, Sprint, and T-Mobile can do it... I'd hope AT&T can too.

ACE - Expert


13.1K Messages

9 years ago

As far as I know, it hasn't changed. If you port the number out, the account is automatically closed.

ACE - Sage


115.9K Messages

9 years ago

Just open the new line first. Assign it as the owner, primary. Then port out the other line. The phone with installments can be used on the new line.
As long as there are devices on the account it isn't canceled.

I will add, the line must be out of contract, the phone must be on a next installment purchase plan. If the line has a 2 year contract, you will be charged ETFs for canceling.
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