Contributor
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1 Message
Porting number, keeping account, get new number?
Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse. I was told back then that "upgrades coming soon" would change how it works.
I'm hoping these upgrades have been made and this is now possible: I'd like to port my existing wireless number to a landline, and then get a new number for my mobile phone. Cancelling my account isn't an option -- I'm on a NEXT plan with shared data to other devices, and I'm sure outright cancelling my account would cause all sorts of Really Bad Things to happen.
I don't mind if my mobile doesn't work for a day or so while this all takes place, so it wouldn't take any sort of special timing. I know an account has to have a phone number associated with it to exist in the billing systems, but maybe there's someway around that, temporarily?
I'm really hoping the cingular-sbc-system-merger-nightmare is over and this simple request can happen these days... Google Voice, Verizon, Sprint, and T-Mobile can do it... I'd hope AT&T can too.
kdfederer
ACE - Expert
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13K Messages
8 years ago
As far as I know, it hasn't changed. If you port the number out, the account is automatically closed.
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formerlyknownas
ACE - Sage
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110.9K Messages
8 years ago
As long as there are devices on the account it isn't canceled.
I will add, the line must be out of contract, the phone must be on a next installment purchase plan. If the line has a 2 year contract, you will be charged ETFs for canceling.
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