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raghui's profile

New Member

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5 Messages

Tuesday, June 28th, 2022 8:50 PM

Porting issue

I have been trying to port my number from Verizon to ATT for almost a month. The first transaction from ATT was blocked by my Bank (As I had selected the option to purchase a new device and my bank suspected it to be a fraud transaction). I contacted my Bank and was informed to request ATT to retry the transaction as they could not approve the failed transaction. However when I contacted ATT, I was told that there is no way to retry the transaction. So I cancelled the request. This looks like caused the problem.

Now when I try and restart the porting request, I received an email that said "EXISTING_DEVICE" and I was asked to call 866.895.1097. 

I have been stuck with this issue for quite sometime and cant figure out away to remove my phone from ATT so that I can start a new transaction. 

ACE - Expert

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14.3K Messages

2 years ago

What did they say when you called that number?

New Member

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5 Messages

2 years ago

They told me that there is a number lock on my phone by verizon. But then I have the Transfer PIN from Verizon. Also the error message from ATT says "EXISTING_DEVICE", so not sure if the number lock makes sense.  Also note that my bank was about to be charged before the mess. 
I have a suspicion that my number is stuck in some weird state in ATT backend. 

Community Support

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232.1K Messages

2 years ago

Hi , we are here to shed some light on your port-in request!

 

We are excited that you want to join the AT&T Family, a few things to keep in mind:

  1. To use your device on our network, please make sure your previous carrier unlocks your device and check out the unlocked devices that are compatible to our network, we phased from the 3G network to make room for an even better network.
  2. Check the status of your transfer request by using your phone number, please be advised it may take up to 5 business days for your number transfer to be completed, when done online/over the phone and it takes 1-3 business hours when done at the store.
  3. Here is also another good phone number to reach our Port Activation Center Team, 888.898.7685; for additional help.

Let us know if this helps! Thank you for visiting the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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5 Messages

2 years ago

Hello Rhoda,

Thanks a lot for replying to the query. When I try the link status of your transfer request , it asked me to provide a new Transfer PIN from verizon. So I have started the process to get a new PIN so that I can use that.

Please note that I was out sick and thats the reason for the delay in my response. Really appreciate the help.

Regards,

-Raghu.

(edited)

Community Support

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232.1K Messages

2 years ago

Thanks for meeting us back here with an update, @raghui

 

We want you to have a smooth transition over to AT&T. Once you obtain the new transfer PIN, let us know if you're able to check the status of your port request. As Rhoda mentioned, you can always contact our Port Activation Center for further assistance. 

 

Hours of operation:

  • Monday - Friday: 9am - 11pm EST.
  • Saturday - Sunday: 9am - 6pm EST.

Thanks for reaching out to our Community Forums!

 

Sydne, AT&T Community Specialist

New Member

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5 Messages

2 years ago

I have provided the transfer PIN and now the status shows as 

Your transfer is in progress
Thanks for updating your info! We’re working on your transfer now.

Does this mean that the porting has restarted ?

New Member

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5 Messages

2 years ago

My porting got completed after I used the link status of your transfer request.

Thank you so much for the help.

Community Support

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232.1K Messages

2 years ago

Thank you for reaching back out @raghui.

 

We're happy to hear that your port-in was successful, and we welcome to the AT&T family. We're here if you have any questions. Thank you for visiting the AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

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