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amilly556's profile

Tutor

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2 Messages

Wednesday, November 20th, 2019 2:44 PM

Porting Issue

How to I speak to a real person at the porting department? I have gone through the queue and the phone tree multiple times. My wife's number still has not ported to ATT from Xfinity. The site says it is approved but still hasn't happened. Mine worked no problem and we are on the same acct from the same acct. It has been almost 2 months. I have called customer care and they try to help but send me to the port department where I never who anyone there.

Accepted Solution

Tutor

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2 Messages

4 years ago

I was able to fix the issue through chat. I got someone who was willing to help after being handed off about 4 times. 

Community Support

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231.2K Messages

4 years ago

Greetings @amilly556

 

We're sorry to hear you're having difficulties with porting over your mobile number from your previous carrier. Allow us to get you on the right path!

 

Please know that our AT&T Wireless Port Activation Team would be able to further look into why the specific mobile number is not transferring. Feel free to reach out to them at: 888.898.7685 for additinal assistance.

 

We hope you have a great day!

 

Dwight, AT&T Community Specialist

Community Support

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231.2K Messages

4 years ago

Thank you for getting back to us @amilly556,

 

We're glad to hear that you were able to get your concern resolved.

 

Here to help!

 

Chasidy, AT&T Community Specialist

New Member

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1 Message

3 years ago

I need help with a porting issue

New Member

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1 Message

3 years ago

Who at AT&T can I reach  for a business customer, about a problem with a port today?

New Member

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2 Messages

3 years ago

I want to port out one of the 3 ATT numbers in my account to another provider.  I have spent over 3 hours trying to work with your ATT service providers without satisfaction.  This is ridiculous.   I want to talk to someone who can remover port protection so that the number can be transfered to the new company.  

ACE - Expert

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14.2K Messages

3 years ago

@MadAsHellCustomer There's no reason to post in more than one place. Please see the thread you created for discussion of your issue.

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