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kristist2008's profile

New Member

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1 Message

Wednesday, November 30th, 2022 11:30 PM

Ported one line out of At&t but now i would like to bring it back

I had 3 lines with At&t. After paying a phone off i tried "saving" money by porting the line out to another provider. It was 25 days ago. I am not happy with the service and would like to bring the line back to AT&T with my others. I have chatted with customer service, who told me they could not help. I then went to a corporate store and the representative was very confused as what to do. I have the port out pin for the number. Who do i need to speak to so i can bring this line back? 

MicCheck

ACE - Expert

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12.7K Messages

2 months ago

I can't imagine what the trouble would be. Maybe leave out the part about the line formerly being with AT&T and just say you want to port in a phone number to add another line?

You should also be able to log into your account online and place the order yourself.

ATTHelp

Community Support

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207.4K Messages

2 months ago

Hello, @kristist2008! We want to help you port your number back over to AT&T.

 

Thank you to the ACE for your input!

 

We recommend you contact the Port Activation Center (PAC) in regard to porting your number back over to AT&T. They can be reached at  888-898-7685, and their hours of operation are Monday through Friday from 9:00AM-11:00PM EST, and Saturday and Sunday from 9:00AM-6:00PM EST.

 

We hope this information helps, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

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