Port out numbers
I have been trying to get in touch with somebody for a week now about the mistake that AT&T‘a loyalty/advance billing department made when they turned off my phones. I’ve been trying to get the numbers ported out but now they’re telling me that due to their mistake I’m gonna have to pay out a lot of money to get my phones cut back on just to get the number ported out. The reason I have canceled my services because of all the issues that I have had with the trade in department. I am willing to pay the early termination fees, but that is only after they have issued the credit for my phone that was turned in. Not only all of that but now during a hurricane my 77-year-old mother does not have a phone to contact anyone because I can’t get AT&T to give me a response back on what they’re going to do to fix the issue. I would like for someone to contact me or I will be filing complaints with the FCC and the BBB. This issue has been going on for a year now and I am ready for it to be resolved.