New Member
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1 Message
Poor New Customer Experience
My husband and I just transferred over to AT&T from Verizon this past month and our overall experience has been a nightmare. AT&T may have comparable network reach as Verizon, but they are sorely lacking in the area of customer service. We were met with uncaring, unempathetic employees who lacked knowledge, motivation and empowerment to solve even our basic issues. Our terrible experiences began in store, and followed us to the customer care line and to the online platform.
AT&T, you now have me locked in for 30 months. Is this the best you can do? Do you care anything at all about improving customer experiences?
ATTHelp
Community Support
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231.4K Messages
4 years ago
That's not the kind of service we aim for, @lcplater!
We want to know more about your experience. Please reply to this message and explain what you were trying to resolve when you contacted customer service (billing, device trade-in, etc.) and whether or not it's resolved.
Looking forward to your reply.
Lar, AT&T Community Specialist
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