Poor customer service
I would like to have my phone order moved to the November 3 ship date. I had previously ordered an iPhone 8 and returned it unopened to wait for the x. In the interim before it was refunded my plan was charged the first installment agreement amount. So, I called and was assured it would be refunded on the next billing cycle, but I had already received the tax credit. I also wanted to confirm my upgrade eligibility would be restored so I could order the x. I was told t was - Well, it was not. So, I chatted with a representative "fritzie" last night 10-26 who assured me he/she would straighten the issue out. INSTEAD they turned off my phone. Cancelled my phone number, I couldn't make calls, no one could call me. I called from my husbands phone and NO ONE could get it turned back on, the team that does it was gone. No one understood what I was saying, they seemed to think the 8 had been disconnected - I NEVER ACTIVATED IT. So, instead - I had an 8 hour old baby in the hospital with no phone if my husband had to leave (and can provide any documents needed from the MD). I called this morning at 9 am as instructed and was hung up on by a rude representative and called back, finally talked to someone that understood me and restored my service. However, due to the inconvenience I was unable to preorder the iPhone x at 3 am and get in the first shipment back. Now, since this was NOT my fault and I spent over 4 hours between last night and this morning trying to get this resolved - I think it's only fair I get sent the phone sooner. Until the last representative this has been the worst customer service I've ever encountered.