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jaye5293's profile



1 Message

Wednesday, August 19th, 2015 6:10 PM

Plenti Points Missing

I recently switched three lines from Tmobile, and added a fourth line.  I also signed up for Paperless billing.  My Wireless account and Plenti accounts are linked as well.  I am currently showing a zero balance on my Plent points.  How do I fix this?



Community Support


15.2K Messages

8 years ago

Hi @jaye5293


I’m sorry to hear your Plenti points are not displaying! May I ask if these actions were completed more than 8 days ago? Plenti points are not updated in real-time when earned, and may take some time to display. If it has been over 8 days since you transferred your lines and enrolled in paperless billing, can you please send me a private message by Clicking Here and include the following information?


  • Full name
  • Cell number
  • Best time to reach you




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