Plenti card link problem

Hey there @rosie51

I’d be happy to help with linking your Plenti card to your AT&T account!

May I ask at what stage you are seeing a number you do not recognize? If you have already received your Plenti card, you can link it to your AT&T account by clicking here. Simply sign in with your AT&T Access ID (don’t have an Access ID? Click here to register!) and follow the prompts to add your Plenti card to your AT&T account. If an incorrect number is appearing in relation to your Plenti card, I would recommend contacting Plenti here.

I hope this helps!

Charise

My plenti link is broken and will not let me edit it or remove. I have not received points for teh last few billing cycles. Is there anything I can do to fix this? Is anyone experiencing the same thing?

Check for existing ID
Before creating a new Access ID:

• If you already manage an AT&T account online, then you already have an Access ID and don’t need to create a new one. Instead, learn about choosing another account to manage online with your current ID. 
• If you’ve forgotten your ID, you can use our process for finding your ID based on your email address or account information. 
• After finding your ID, you can also learn about changing your current ID to something easier to remember.

Create an ID
You need to be on the login page of myAT&T app or our mobile site, or on the myAT&T login page from our full site, to complete these steps. 

1. Select Register today! or Register.
2. Select the account type and enter the requested information.
3. If you received a validation code, enter it. Or, enter the password for the account.
4. If prompted, indicate whether you are the account owner, meaning your name is on the bill.  Or, if you don’t own the account, provide the account information to gain access. Otherwise, request access from the account owner.
5. Create your ID and password. (On the app, you can choose to save your password for easy access the next time you log in.)
6. Agree to the Terms & Conditions.

I'm having the same issue.  I chatted with at&t support and they tried it on their end and it did the same thing.  After an hour of them fumbling around and not escalating it I ended the chat and have not pursued it any more.  Wish they could fix this.

i have a card

I iinked my phone but need ti linke u verse

---

@ATTMobilityCare wrote:

Hey there @rosie51

 

I’d be happy to help with linking your Plenti card to your AT&T account!

 

May I ask at what stage you are seeing a number you do not recognize? If you have already received your Plenti card, you can link it to your AT&T account by clicking here. Simply sign in with your AT&T Access ID (don’t have an Access ID? Click here to register!) and follow the prompts to add your Plenti card to your AT&T account. If an incorrect number is appearing in relation to your Plenti card, I would recommend contacting Plenti here.

 

I hope this helps!

Charise

 

---

i linked my phone when i click on link it takes me to wireless I need u verse

I've been dealing with ATT and Plenti on this for months with nothing being solved. I've been signed up with Plenti and was receiving points through August 2016, then in September, I stopped receiving points. I know ATT changed the way they award points, but I qualify for all of their requirements for points. I have 7 eligible smartphones, have autopay, and paperless billing, and I had uverse and just switched to DirectTV. Plenti says ATT says I am not enrolled in Autopay (I am). ATT says Plenti is in charge of this and I need to set up a dispute with them (I have twice). As of December 15, 2016. I still have not received any points and Plenti has not gotten back to me. Someone needs to fix this for us loya customers.  

I have not received plenti points since September on my account.

I am in the exact same position.  Have called three times to the Plenti help desk over the past 6 weeks.  Each time they enter a dispute with AT&T, but it always come back as AT&T has no record of my phone number and account number - even though I have been a customer for 4 years, and until August the plenti points were credited correctly.  Spoke with a supervisor this last time, but still not optimistic that it will be resolved.

Same here.  Multiple calls to Plenti and the problem is still not resolved.

I have the same issue where it just stopped with the points in Sept. as well