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2 Messages
Mon, Jul 27, 2015 8:46 PM
Plenti card link problem
I just paid my ATT bill and wanted to link my new Plenti card but it reflects a number I do not recognize as my ATT number!!!
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ATTMobilityCare
Community Support
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15.2K Messages
7年前
Hey there @rosie51
I’d be happy to help with linking your Plenti card to your AT&T account!
May I ask at what stage you are seeing a number you do not recognize? If you have already received your Plenti card, you can link it to your AT&T account by clicking here. Simply sign in with your AT&T Access ID (don’t have an Access ID? Click here to register!) and follow the prompts to add your Plenti card to your AT&T account. If an incorrect number is appearing in relation to your Plenti card, I would recommend contacting Plenti here.
I hope this helps!
Charise
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rontexas1
Contributor
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3 Messages
7年前
RJ
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stephes
Contributor
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1 Message
7年前
We've successfully updated your information.
If you have a combined bill, only your AT&T consumer postpaid wireless service is eligible to earn Plenti points. If you don't have an eligible wireless service from AT&T, you can't link with Plenti right now.
Change | Unlink
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danhunterpost
Tutor
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3 Messages
7年前
My plenti link is broken and will not let me edit it or remove. I have not received points for teh last few billing cycles. Is there anything I can do to fix this? Is anyone experiencing the same thing?
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Luiscastro
Contributor
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1 Message
6年前
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Anonymous
New Member
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25.7K Messages
6年前
Check for existing ID
Before creating a new Access ID:
Create an ID
You need to be on the login page of myAT&T app or our mobile site, or on the myAT&T login page from our full site, to complete these steps.
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joe460
Tutor
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5 Messages
6年前
I'm having the same issue. I chatted with at&t support and they tried it on their end and it did the same thing. After an hour of them fumbling around and not escalating it I ended the chat and have not pursued it any more. Wish they could fix this.
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lms0926
Contributor
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3 Messages
6年前
i have a card
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lms0926
Contributor
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3 Messages
6年前
I iinked my phone but need ti linke u verse
i linked my phone when i click on link it takes me to wireless I need u verse
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Chariot17
Contributor
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2 Messages
6年前
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heigbp17
Contributor
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1 Message
6年前
I've been dealing with ATT and Plenti on this for months with nothing being solved. I've been signed up with Plenti and was receiving points through August 2016, then in September, I stopped receiving points. I know ATT changed the way they award points, but I qualify for all of their requirements for points. I have 7 eligible smartphones, have autopay, and paperless billing, and I had uverse and just switched to DirectTV. Plenti says ATT says I am not enrolled in Autopay (I am). ATT says Plenti is in charge of this and I need to set up a dispute with them (I have twice). As of December 15, 2016. I still have not received any points and Plenti has not gotten back to me. Someone needs to fix this for us loya customers.
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plwelch2
Contributor
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1 Message
5年前
I have not received plenti points since September on my account.
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mt3111
Tutor
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2 Messages
5年前
I am in the exact same position. Have called three times to the Plenti help desk over the past 6 weeks. Each time they enter a dispute with AT&T, but it always come back as AT&T has no record of my phone number and account number - even though I have been a customer for 4 years, and until August the plenti points were credited correctly. Spoke with a supervisor this last time, but still not optimistic that it will be resolved.
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mt3111
Tutor
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2 Messages
5年前
Same here. Multiple calls to Plenti and the problem is still not resolved.
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Rtsmurf1988
Tutor
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7 Messages
5年前
I have the same issue where it just stopped with the points in Sept. as well
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