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li37sa's profile

Contributor

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1 Message

Thursday, September 17th, 2015 5:33 PM

Phone upgrade options

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

9 years ago

You were always paying for your phone, but the prices have gotten to be very high so all carriers are separating service from phones.

Look at Verizon, or T-Mobile.  And Sprint says it switching by the end of the year to no contracts.

 

Your options are full price, 2 year contract or Next financing.  In each case, you will pay for the phone. 

 

Example:


Full retail $649 plus sales tax

 

Next $649
Upgrade fee $15
Sales tax due up front

 

2 year contract for Mobile Share plans over 10 GBS
Upgrade fee $45
Discount phone price $199
Loss of discount for 24 months $600
- total $844

 

2 Year contract for Mobile Share plans under 10 GBS
Upgrade fee $45
Discounted phone price $199
Loss of discount for 24 months $360
- total $604

Community Support

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15.2K Messages

9 years ago

Hello @li37sa

 

Thank you for reaching out to our community regarding your upgrade questions.

 

Sounds like the $30.00 a month installment plan is the AT&T Next program that allows you to pay full price for the device over either 12,18 or 24 months. Please click here for more information about the AT&T Next program.

 

You certainly have the option to pay full price for the device as that has not changed.

If you are wanting to upgrade via a 2 year agreement and do not have the option via your AT&T online account to do so, please call 1-866-662-4548 to place the order.

 

Hope this helps!

Charise

 

Scholar

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77 Messages

9 years ago

But you cannot purchase an ATT phone outright without a plan, I tried to purchase a 6s Plus to use on gophone and was told I could not!

Professor

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3.2K Messages

9 years ago


@li37sa wrote:

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.


Good luck with the "other" companies. They have all done the same thing. Verizon calls it "Edge". Sprint will "lease" you a phone for a few dollars less per month, but you will never own it. T-Mobile still has some deals, but their service leaves a lot to be desired.

Scholar

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77 Messages

9 years ago

Tmobile service is bad inAR, no coverage. When roaming (on ATT) no data usage, can't do anything but talk.

Scholar

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77 Messages

9 years ago

You checked new phone prices lately?

Tutor

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4 Messages

8 years ago

Is the "Upgrade fee" a one time fee at purchase?  The salesman at the att store told me I only pay sales tax up front on the "next" plans, nothing else. No mention of an "Upgrade fee".

 

When I log into the my att app it tells me I'm eligible for an upgrade and shows me both next and 2 year contract options for different iphone models only.  No samsung galaxy or anything else.  I'm looking for an andriod phone.

 

The salesman at att told me I can get a samsung galaxy or a lg andriod under next only, no 2 year contract deal.  I'm getting slightly different information from every corner.

 

ACE - Expert

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23.9K Messages

8 years ago

 

 

this is straight from the ATT site

 

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ACE - Sage

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117K Messages

8 years ago

@rtm314

 

The upgrade fee for Next is $15 one time fee.

2 year contract upgrade fee is $45

 

Depending on the size of your data plan, Next may be the cheaper option.

Tutor

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4 Messages

8 years ago

So there is always an additional $45 on a two year contract purchase.

 

For example, glimmerman showed the phone above is 249.99 (plus sales tax) with a 2 year contract:

 

You're saying when I go to an ATT store I will actually pay a total of 294.99 for that phone with a 2 year contract commitment?  Two salesmen I spoke with since yesterday did not indicate that. I was very specific hashing numbers for the total cost.  I did not see an upgrade fee 2 years ago, is that new?

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