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J

New Member

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1 Message

Mon, Aug 3, 2020 5:17 AM

Phone Unlock

I am EXTREMELY angry with ATT.  I have been attempting to unlock my phone for 12hrs!!! I went into the store and we sat on hold for an hour, I called on my daughter's phone and was on hold for 3hrs.  I have been going online all day and I keep getting a message that says network difficulties.  I have been without phone access for 24hrs! This is unacceptable.  I am a travel nurse and I have to call off from work if this is not resolved because I can't drive back to work without phone access.  NOBODY has been able to help me.  I will never use this company again.  

Responses

New Member

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1 Message

2 months ago

What type of phone are you trying to unlock? Are you trying to use the phone with AT&T network or with a different network? I’m sorry you’re having issues unlocking your phone, specially during this pandemic. Hopefully, the community can help you somehow. Good Luck!

MicCheck

ACE - Expert

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9K Messages

2 months ago

Phone unlocking is done online. 

 

https://www.att.com/deviceunlock/

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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