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New Member

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1 Message

Tue, May 25, 2021 7:23 AM

Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’t showing.  I received confirmation email that payment was successful as well as funds taken off my debit card I used.  What do I do??

Accepted Solution

Official Solution

Former Employee

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1.6K Messages

8 m ago

When suspended for nonpayment you have to pay the entire balance on the account in full, not just the past due amount.

ACE - Sage

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92.2K Messages

8 m ago

This 👆

But it doesn't explain why the payment didn't post on your account.  Check your payment method.

If a method fails due to NSF, you may not be allowed to use it again. 

New Member

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1 Message

10 d ago

I pay my bill

ACE - Expert

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21.4K Messages

10 d ago

Congrats!

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