
New Member
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1 Message
Phone suspended; paid past due; payment not showing & phones still spnd
Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’t showing. I received confirmation email that payment was successful as well as funds taken off my debit card I used. What do I do??
Accepted Solution
Official Solution
Lockdowncraziness
Former Employee
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2K Messages
2 years ago
When suspended for nonpayment you have to pay the entire balance on the account in full, not just the past due amount.
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formerlyknownas
ACE - Sage
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110.8K Messages
2 years ago
This 👆
But it doesn't explain why the payment didn't post on your account. Check your payment method.
If a method fails due to NSF, you may not be allowed to use it again.
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Cowboy63
New Member
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1 Message
2 years ago
I pay my bill
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skeeterintexas
ACE - Expert
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26.1K Messages
2 years ago
Congrats!
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