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Monday, February 26th, 2024 7:36 PM

Phone returned to ATT of a deceased on another account

My father passed and his phone was part of an installment plan, paid for on my sister's account, along with three other lines. I am the Executrix on the estate. Must the actual phone be returned to ATT in order to close the line or the account? Thank you in advance. 

Accepted Solution

Official Solution

ACE - Expert

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14.2K Messages

2 months ago

If you request, AT&T will waive any remaining payments on the phone. However, in that case, the phone will always be locked to AT&T.

‎Death In The Family - How To Cancel An Account | AT&T Community Forums (att.com)

Accepted Solution

Former Employee

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22.2K Messages

2 months ago

The phone would not be returned… in order for the responsible party (your sister as its their account) to remove the number the phone must be paid off. When the number is cancelled, any installment plan would become immediately payable. 

Or perhaps a family member would like the phone and phone number from dad and take over the installment.

ACE - Master

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10.4K Messages

2 months ago

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