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Phone broke - no deals plus told wrong information from customer service
On Sunday my Galaxy S7 stopped working by a continuous reboot. I called AT&T and after finding out what I have to pay for insurance deductible I decided to upgrade the two lines on my account. I talked to a rep and was told a price that i would pay, including taxes after going by previous. So I had a good idea about what I would be paying. I clarified with her because I said I didn't want any surprises on my bill. She said that's what I'll be paying per month and even brought up that the lines are recorded to offer proof I guess. So I was supposed to get a call back the next morning and never did. I called customer service. After being on the phone for a couple of hours with numerous people, lastly a person from the loyalty department I got nowhere but a quote for either $215 per month and $256 per month (for the same phone but by two different people). Today I go to start as a new customer and get the same 2 phones and its only $150 per month. Plus taxes on all the amounts. Has anybody ever had conflicting information like that? I don't understand why they only give the cheaper rates to new customers. I figured they would want to keep the ones they already have happy.